Frequently Asked Questions
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What types of fodder does GrassDirect supply?
GrassDirect supplies premium Teff rolls, A-Grade Eragrostis bales, and bulk truck loads. All fodder is farm-direct, quality-inspected, and ideal for horses, ponies, and livestock.
What size bales do you offer?
We offer small Teff rolls, large Eragrostis bales, and full bulk truck loads for bigger operations. Contact us to discuss the right quantity for your stable or farm.
Is your fodder quality inspected?
Yes! All our fodder is quality-inspected before delivery. We source from trusted farms and ensure every bale meets our freshness, purity, and nutritional standards.
How do I place an order?
Simply browse our shop, add products to your cart, and proceed to checkout. We accept card payments (Yoco), EFT, and cash on delivery. You'll receive an order confirmation email immediately.
Can I modify or cancel my order?
You can modify or cancel your order within 1 hour of placing it by contacting us at info@grassdirect.co.za. After that, the order enters processing and changes may not be possible.
Do you offer subscriptions?
Yes! We offer regular delivery subscriptions for stables and farms. Save on consistent orders and never run short of quality fodder. Manage or cancel anytime from your account.
How much does shipping cost?
Shipping costs depend on your location and order size. Contact us for a quote on bulk loads. Standard delivery fees apply for smaller orders.
How long does delivery take?
Standard delivery takes 3-5 business days. For bulk loads, we coordinate directly to ensure timely delivery to your stable or farm.
Do you deliver nationwide?
Yes! We deliver across South Africa. We are based near Delmas, Mpumalanga, and have experience delivering to stables, equestrian centres, and farms nationwide.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email and WhatsApp. You can also track your order from your account on our website.
What is your return policy?
We stand behind our quality. If there is an issue with your order, contact us within 48 hours of delivery with photos and we will make it right.
How do I get a refund?
Refunds are processed within 5-7 business days after we assess the issue. Contact info@grassdirect.co.za with your order details and photos.
What if my order arrives damaged?
Contact us immediately with photos of the damage. We'll arrange a replacement or process a full refund — your choice.
Is your fodder safe for all horses?
Our fodder is suitable for most horses and livestock. Teff is particularly recommended for horses prone to laminitis due to its low sugar content. Always consult your vet for specific dietary advice.
Do you offer bulk / wholesale pricing?
Yes! We offer bulk pricing for large orders and ongoing supply agreements. Contact us at info@grassdirect.co.za for a custom quote.
What is Teff and why is it good for horses?
Teff (Eragrostis tef) is a fine-stemmed, highly palatable grass that is low in non-structural carbohydrates. It's ideal for horses requiring a low-sugar diet and is widely used in South African stables.
Where are you located?
We are based near Delmas, Mpumalanga, South Africa. Our fodder is sourced from trusted local farms and delivered nationwide.
How can I become an affiliate?
Visit our affiliate page to apply. Approved affiliates earn commission on every sale they refer — perfect for yard managers, vets, and equestrian clubs. We provide tracking links and marketing materials.